Shipping

Shipping Destination

  • Currently, we DO NOT ship to PO BOXES or APO.
  • We will use DHL Ground to ship your bike orders. 
  • Accessories will be shipped by DHL.

 

Shipping Cost

  • Shipping with tariff to all provinces in UK will cost you £200.
  • Accessories shipments are Free.

 

Shipping Time

  • In-stock items generally be shipped on the next business day. Delay ship-out may happen when special situations noted on the product pages.
  • Once you place an in-store order, please allow 2-7 business days for the delivery.
  • A shipping confirmation email will be sent to the email address attached to the order once the order has shipped.
  • An estimated shipping date will be noted for pre-order products on the product pages.
  • We are NOT responsible for any lost, stolen, or damaged items due to the actions or inactions of DHL or any other parcel service.

 

Shipment Adjustment

  • NO CHARGE for changing the delivery address BEFORE you receive the shipping confirmation.
  • Delivery address CANNOT to be changed if the item has already been delivered to the original address successfully.
  • If you would like to change the bike color of your placed order, you must do so prior to your order being shipped.
  • Please note that the delivery of the bike is signature required, if you miss all the delivery attempts, the bike will return to our storage.  £300 WILL BE CHARGED if you choose to reship the item; If you'd like to cancel the order,  £300 WILL BE CHARGED from your total refund.

 

Order Tracking

  • Purchased with a registered BeeCoolBikes.com account: Go to My Account and check Order History to get your order status.
  • Purchased without an account: Go to Track Your Order page, type in your order confirmation number to get your order status.
  • Wrong shipping information provided may cause delay or failure of the delivery.

 

Order Adjustment

  • If you place the wrong color or model and want to change the order, we can make the change under the following conditions:1. The e-bike hasn't been shipped by the time you contact us to make the change; 2. We can only make the change once and if you make the change, we can't adjust it twice, so please think twice before you decide to make the change.